Our Commitments

Our Commitments

To our customers:

• We guarantee on-time delivery.
• Customers can expect a response within one hour of their request.
• Estimates within 24 hours (or when promised).
• We will understand customer expectations and effectively communicate them to production.
• We will notify customers of alteration charges and schedule changes.
• We will return all customer property.
• We will ensure packaging and packing lists are to our customer’s expectations.
• We will deliver to the right location.
• We will complete color proofs within 24 hours (or when promised).
• If there are issues with a job, we will discuss them with the customer prior to delivery.
• Customer items which are stored in our warehouse will be shipped within 24 hours of their request.
• We will enter and preflight jobs within 2 hours of receipt, and plan jobs within 4 hours.

To each other:

• We will recognize not only performance but also potential, and remain committed to helping our employees reach their goals.
• We will treat each other with respect and compassion.
• We will trust one another and be accountable to one another.
• We will eliminate duplicate processes.
• We will identify workflow issues and fix them.
• We will follow the guidelines set up in our quality initiatives.