We're Hiring!

 

Bindery Operator: Folder, 26” or 40” Non-Exempt Reports to Bindery Manager

Key Tasks: All bindery personnel, regardless of size or complexity of equipment, are expected to:

  • Run job only after checking printed piece to Spinjet or printed sample marked as proof.
  • Operate their equipment in an efficient and productive manner; Adhere to job specifications.
  • Meet job schedules
  • Meet established quality metrics.
  • Minimize spoilage.
  • Provide daily and basic maintenance on machines.
  • Operate machines in a safe manner.
  • Keep work areas neat and clean.
  • Set up and operate various folding machines.
  • Requires versatile set ups according to job specifications.
  • Load paper. Produce quality samples.
  • Manage job to the estimate timelines and to the final count needed, with in identified spoilage tolerances.

Critical skills, knowledge, and behaviors

Technical

  • Able to proficiently run the assigned equipment in a productive and safe manner after training.
  • Proficient in basic computer skills (will log time in on jobs).
  • Able to read, interpret and use visual instructions in order to perform required work, such as job tickets.
  • Demonstrates effective communication skills.

Behavioral

  • Able to think logically and analytically.
  • Can troubleshoot and solve problems. Orientation towards producing quality work.
  • Proactive in anticipating and altering others to problems with projects or processes.
  • High detail orientation. Take initiative and needs little supervision.
  • Able to prioritize, organize tasks and time, and follow up. Performs responsibilities efficiently and timely.
  • Able to juggle multiple requests and meet multiple deadlines.
  • Able to work well in a team environment and as part of a team.

Education/Experience

  • High School diploma.
  • Prefer 1-3 years experience in warehouse type of work.

Physical demands

  • Manual dexterity for operating machines.
  • Physical movements including bending, stooping, and lifting up to 20 pounds.
  • Will require long periods of standing.

Work environment

  • Work is performed in a production shop environment. Heat and cold variances.

 

If you meet the above requirements, and you're interested in joining a great team, please email your qualifications to Max Phillips, VP of Administration, mphillips@hardingpoorman.com.

If you have questions regarding this position, please contact us HERE.


Account Manager

Department Client Services - Reports to President

Summary

The Client Services Department serves as the conduit between the sale of a job and its production, ensuring the job is produced according to client specifications and expectations. Functions within the Department include job estimating, planning, scheduling, managing projects, account management in conjunction with the Account Executive, and purchasing. All personnel within the Client Services Department support the company goals of quality, customer satisfaction, and profitability by performing accurately, timely, and productively in assigned roles within the department and interacting positively and professionally with customers, vendors, and other company employees. The Account Manager may be first line of contact with the client and may require more face-to-face interaction than does any other position in the Client Services Department. This position operates as a consultant to the client to help maximize the client’s relationship with the company. The Account Manager will work with the Account Executive to prepare Quarterly Business Reviews (QBR’s) and work as a liaison with the customer, spending about 50% of the Account Managers’ time working one on-one with the client, both on existing business and business growth. There are two types of jobs: “live jobs” that have been sold and approved by the client and “spec jobs” where the price must be approved by the client before production begins.

Key Tasks

  • Work one-on-one with key clients for complex or significant jobs both in pre-planning and managing the project throughout the entire process, ensuring that all client expectations are identified and met.
  • Create an effective partnership with the client.
  • Educate clients about utilizing HPG’s tools, technology, and processes in order to help the client work more effectively within our system.
  • Work with clients to identify cost savings for them in the use of materials or particular processes.
  • Identify additional client needs that could be fulfilled by the additional capabilities of HPG (e.g. signage, printing on plastics, fulfillment, etc.).
  •  Track and monitor all metrics that may be required by the client.
  • Serve as liaison with the Quality Management Team to ensure that a client’s specific quality needs are met.
  • Oversee CSR team to ensure they have necessary information to produce a job and meet customer expectations.
  • Provide direction on production issues (eg. Late jobs).
  • Provide pricing guidelines on estimates with specific accounts.
  • Identify internal efficiencies and work with management to implement.
  • Communicate customer goals to CSR Team (eg cost savings) and work with team to identify and implement
  • Prepare proposals for clients, including research with production teams on best practices and associated costs.
  • Work with Quality Assurance to document processes necessary for specific accounts and subsequent metrics. Assist the Sales Account Executives in achieving customer revenue goals. Key Tasks (cont.) Determine when to function in a CSR role for a particular client and when to transition a project to another CSR.

When in the CSR role, manage Live Jobs

  • Electronically place the order into the system, ensuring all information is complete and accurate, e.g. due date, type of proof, etc.
  • Communicate any special client needs to manufacturing.
  • Note and communicate any special instructions to prepress and the pressroom, as well as special finishing instructions, special labeling, packaging, etc., to the Bindery Department.
  • Ensure that the way the job is “sold” is the way the job is received from the client (i.e. electronic file) – verify that the job matches what is quoted. In the case of discrepancies, price and enter change orders into the system and/or re-quote with client.
  • Initiate production by turning the project into preflight.
  • Ensure the schedule is met by routing and managing the proof process. Ensure that the customer reviews and approves the proof according to schedule.
  • Price and enter any changes on orders into the system, notifying customers of changes.
  • Communicates postage needs with client.
  • Track the progress of all jobs according to the established schedule and proactively communicate to the customers and/or Account Executives in the event of issues or problems. Revise due dates as changes are made to ensure the system has up-to-date, accurate information.
  • Ensure the job envelope contains all pertinent documents, e.g. purchase orders, e-mails, etc., and forward to accounting upon completion of job for invoicing. Spec Jobs: Develops a cost estimate based on a layout (how the job will be built) of the most efficient and cost effective method of producing a particular job, including identifying what type of press, sheet size, finishing, etc.
  • Enters inventory numbers into the system but does not commit material to a job.
  • Obtains quotes from outside vendors that may be involved with the project.
  • Identifies a variety of options for the client to consider.
  • Submits the quote to sales for client approval. Regularly communicate with clients, vendors, and other company employees to answer questions, follow up, gather additional information, etc.

Critical skills, knowledge, and behaviors

Technical

  • Proficient in basic computer skills, i.e. Microsoft Word, Excel, Internet usage (e-mail).
  • Able to read, interpret, and use sketches, diagrams, forms, and other visual instructions in order to perform required work.
  • Able to understand all manufacturing and mailing requirements and/or processes.

Behavioral

  • Demonstrates effective verbal and written communication skills.
  • Able to effectively communicate with a variety of individuals with diverse backgrounds, education, economic levels, and roles. Demonstrates active listening skills, in particular to be able to identify a client’s quality expectations.
  • Demonstrates customer service orientation.
  • Able to negotiate with and influence others. Able to resolve conflicts.
  • Effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions).
  • Able to think logically and analytically.
  • Proactive in anticipating and alerting others to problems with projects or processes. High detail orientation and accuracy.
  • Takes initiative and needs little supervision.
  • Able to prioritize, organize tasks and time, and follow up.
  • Able to juggle multiple requests and meet multiple deadlines.
  • Performs responsibilities efficiently and timely.
  • Able to work well in a team environment and as part of a team.
  • Demonstrates flexibility in approaching the work day, with the ability to manage frequent and unplanned changes in the work day or work process.
  • Experience, education, degrees, licenses 2 years post-secondary education, preferably with classes in graphic arts, project management, marketing, or communication or comparable experience.
  • Efficient with estimating and strong understanding of job planning.
  • Continuing education to include training and HardingPoorman training programs.

Physical demands

  • Must be able to travel to client locations (up to 50% of the Account Manager’s time may be spent at the client’s location).
  • Must be able to visually detect printing imperfections, including color variations.
  • Must be able to work proficiently with general office equipment, including computers, copiers, telephones, etc.

Work environment

  • Work is performed in an office environment. Requires going into the other areas of the plant frequently, including all production areas.

If you meet the above requirements, and you're interested in joining a great team, please email your qualifications to Max Phillips, VP of Administration, mphillips@hardingpoorman.com.

If you have questions regarding this position, please contact us HERE.

Here We Grow Again! We're hiring!

Bindery Operator: Folder, 26” or 40”

Non-Exempt Reports to Bindery Manager

 

All bindery personnel, regardless of size or complexity of equipment, are expected to:

  • Run job only after checking printed piece to Spinjet or printed sample marked as proof.
  • Operate their equipment in an efficient and productive manner
  • Adhere to job specifications
  • Meet job schedules
  • Meet established quality metrics
  • Minimize spoilage
  • Provide daily and basic maintenance on machines
  • Operate machines in a safe manner
  • Keep work areas neat and clean
  • Set up and operate various folding machines
  • Requires versatile set ups according to job specifications
  • Load paper. Produce quality samples. Manage job to the estimate timelines and to the final count needed, with in identified spoilage tolerances.

 Critical skills, knowledge, and behaviors

Technical

  • Able to proficiently run the assigned equipment in a productive and safe manner after training
  • Proficient in basic computer skills (will log time in on jobs)
  • Able to read, interpret and use visual instructions in order to perform required work, such as job tickets
  • Demonstrates effective communication skills.

Behavioral

  • Able to think logically and analytically
  • Can troubleshoot and solve problems
  • Orientation towards producing quality work
  • Proactive in anticipating and altering others to problems with projects or processes
  • High detail orientation
  • Take initiative and needs little supervision.
  • Able to prioritize, organize tasks and time, and follow up. Performs responsibilities efficiently and timely
  • Able to juggle multiple requests and meet multiple deadlines. Able to work well in a team environment and as part of a team.

Education & Experience

  • High School diploma
  • Prefer 1-3 years experience in warehouse type of work

Physical demands

  • Manual dexterity for operating machines
  • Physical movements including bending, stooping, and lifting up to 20 pounds. Will require long periods of standing.

 

Work environment

  • Work is performed in a production shop environment. Heat and cold variances.

If you meet the above requirements, and you're interested in joining a great team, please email your qualifications to Max Phillips, VP of Administration, mphillips@hardingpoorman.com.

If you have questions regarding this position, please contact us HERE.

2018 Postage Rates

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The Postal Regulatory Commission (PRC) recently approved the USPS proposed price changes to Mailing & Shipping Services products. The new rates will go into effect on January 21, 2018.

Changes to First-Class Mail®

  • Price increase for First-Class Metered Mail, from $0.46 to $0.47
  • First-Class Commercial Base Pricing remains: One price for all commercial letters up to 3.5 ounces
  • First-Class Mail® retail stamp price increase from $0.49 to $0.50
  • First-Class Mail® single piece post cards from $0.34 to $0.35
  • First-Class Presort:
  • Average increase for First-Class Mail is +1.9%
  • Average increase for Priority Mail is +3.9%
  • Average increase for Parcel Select Lightweight (PSLW) is +7.0%

 Changes to USPS Marketing Mail

  • Average increase in Standard Mail pricing +1.9%
  • Average increase in Parcels +2.8%

Changes to other Mailing Products and Services

New pricing to affect several services, with average increases as follows:

  • Periodicals +1.84%
  • Package Services +3.9 %
  • Special Services +2.0%

 

ISO 9001:2015 CERTIFIED

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HardingPoorman takes quality seriously.  So much so, we expedited our recertification process to become ISO 9001:2015 certified ONE YEAR ahead of the deadline. Changes to the ISO 9001 quality management system standard are periodically made with intent to enhance the focus on management processes in order to achieve improved performance.

Our own Dustin Kendall, Quality Manager, oversaw the entire process. "ISO certification is of critical importance to our organization. We implement quality assurance strategically and ISO has also been a part of a culture from the beginning.  The most dramatic change to the ISO initiative is to concentrate on quality procedures upstream; making quality assurance ingrained into executive management teams and therefore, threaded throughout corporate culture. At HardingPoorman, our quality rationale and overall quality procedures began with our Executive Management Team and has been integrated into our culture, processes, and overall philosophy."
ISO_9001-2015

ABOUT ISO

ISO 9001:2015 applies to any organization, regardless of size or industry. More than one million organizations from more than 160 countries have applied the ISO 9001 standard requirements to their quality management systems. 

Organizations of all types and sizes find that using the ISO 9001 standard helps them: 

·      Organize processes

·      Improve the efficiency of processes

·      Continually improve