Ensure that the department meets its target goals of quality, customer satisfaction, and profitability by overseeing the process and personnel of the Small Format Finishing, and Mailing Operation.
Ensuring the department is adequately and competently staffed for multiple shifts; provide input/recommendations regarding the supervisory functions of hiring, disciplining, evaluating, setting compensation, and terminating to the Digital Print, Mail Services, Fulfillment Manager.
Match personnel to the appropriate equipment for maximum efficiency and profitability on multiple shifts.
Ensure that finishing and mail personnel operate according to job and client specifications.
Ensure that the finishing and mail personnel meet the established schedules for all jobs.
Ensure daily schedule is met.
Assist in the operation of the equipment, including working in production.
Ensure all quality metrics are met.
Manage waste and spoilage according to company metrics.
Operate within the established budget for the department.
Take appropriate steps to ensure machines are operating efficiently on a daily basis.
Assist in performing Quarterly and Annual reviews.
Critical skills, knowledge, and behaviors
Thorough knowledge of the processes and operations of finishing and mailing.
Effective analytical, problem solving and decision-making skills (can gather and analyze data and information and draw conclusions). Able to think logically and analytically.
Demonstrated ability to read and interpret financial statements. Ability to analyze financial information, recognize trends, and make decisions. Can operate within a budget.
Able to manage an overall process of a department or division, including setting and meeting schedules, prioritizing and following up on tasks, and performing responsibilities efficiently and timely (time management).
Able to read, interpret, and use visual instructions for performing tasks.
Effective supervisory skills, including recruiting, teaching, coaching, mentoring, and terminating. Able to guide others towards professional development in the industry. Can hold others accountable for performance.
Effective verbal and interpersonal skills. Can effectively communicate with a variety of individuals with diverse backgrounds, education, and experience.
Demonstrates orientation towards quality and customer service.
Proactive in anticipating and alerting others to problems with projects or processes.
Able to negotiate with and influence others and able to resolve conflicts.
Proficient in computer skills, i.e. Microsoft Word, Excel, and Internet usage.
Education - Experience
High School diploma. Prefer post-secondary degree in print management or similar discipline.
10+ years experience in the printing industry.
Physical movements including bending, stooping, and lifting up to 40 pounds.
Work is performed in a production shop environment. Heat and cold variances. Exposure to commercial printing inks.